Refund policy
Our return policy is designed to ensure your complete satisfaction with your purchase from our water store. We understand that sometimes products may arrive damaged, or you may not be satisfied with your purchase for other reasons. Below is our return policy for your reference:
- New Water Bottles: If you receive a damaged water bottle, please contact us within 3 days from delivery date, and we will be happy to replace it for you at no additional cost. We require proof of purchase and a photo of the damaged item to process your replacement.
- Water Dispensers: We offer a 30-day return period from the date of purchase for our water dispensers. If you are not satisfied with your purchase or receive a damaged item, please contact us, and we will arrange for a return and provide you with a full refund or replacement. The item must be returned in its original packaging and in the same condition as when it was received. We require proof of purchase to process your return.
Please note that our return policy applies only to items purchased directly from our store. Items purchased from third-party retailers or resellers are subject to their return policies.
If you have any questions or concerns about our return policy, please do not hesitate to contact us. We value your business and strive to provide you with the best possible service and products.
- New Water Bottles: If you receive a damaged water bottle, please contact us within 3 days from delivery date, and we will be happy to replace it for you at no additional cost. We require proof of purchase and a photo of the damaged item to process your replacement.
- Water Dispensers: We offer a 30-day return period from the date of purchase for our water dispensers. If you are not satisfied with your purchase or receive a damaged item, please contact us, and we will arrange for a return and provide you with a full refund or replacement. The item must be returned in its original packaging and in the same condition as when it was received. We require proof of purchase to process your return.
Please note that our return policy applies only to items purchased directly from our store. Items purchased from third-party retailers or resellers are subject to their return policies.
If you have any questions or concerns about our return policy, please do not hesitate to contact us. We value your business and strive to provide you with the best possible service and products.